As a global enterprise with a local presence in many regions of the world, AUO has a variety of partners. Our partners groups consist of, but are not limited to, shareholders and prospective investors, clients and customers, AUO's present and prospective employees and retirees, local communities, suppliers, outsourcing factories, contractors, non-governmental organizations (NGOs), professionals from industry and government, finance houses and insurance companies, and the mass media (Fig.1).
Fig.1 AUO's Partner Groups
In order to help investors to better understand AUO's operation and future development strategy, AUO hosts an investor conference on a quarterly basis. The senior management team will conduct the presentation and proactively interact with investors in a Q&A session. The presentation material is also uploaded to AUO's and the Taiwan Stock Exchange's websites, so that investors can have more information for their reference when making investment decisions.
AUO continually endeavors to adopt a positive attitude to respond to customers’ requests and activities. In addition to quality, cost, management system, and ESH operation, customers are increasingly concerned about labor and ethics measures, and we implement action in this area enthusiastically. AUO shows its achievements to customers, investigates customer requirements in depth, analyze international trends, and join customers' implementation programs to bring new aspects and practices to our internal system.
Subcontractors and Suppliers
Subcontractors and suppliers are our important business partners. We co-work closely for the purpose of sustainability development. Our subcontractor/supplier management systems include quality, green products, manufacturing, labor and ethics, cost and ESH (Fig.2). When surveying a new subcontractor or supplier, AUO's audit team, organized from relevant departments including the Quality Department, Risk Management & ESH Department, Procurement Department, and R&D Department, will conduct audit activities. AUO will not accept a subcontractor or supplier until all of its related aspects are approved. AUO also conducts routine management, periodic audits, and ratings for subcontractors and suppliers, to improve the supply chain continuously.
Fig.2 Aspects of Subcontractor/Supplier Management System
- Training and Communication
AUO held subcontractor/supplier workshops, in Taiwan and China, to introduce our CSR policy and implementation. In the workshops, we explained the EICC standards, CSR policy and rules, and green supply chain management rules for subcontractors/suppliers. We expect our subcontractors/suppliers to build management system on EICC standards and improve their operations.
- CSR Evaluation and Management
AUO set up the evaluation and management rule of CSR in subcontractors/suppliers management system. The evaluation rules are base on the EICC standards and AUO requirements, and the evaluation tool is established. Our professional auditors form Risk management & ESH dept. and human resource dept. will use the CSR evaluation tool when surveying new subcontractors/suppliers or conducting periodically audit for existing subcontractors/suppliers. The CSR evaluation tool includes the aspects of environment, health/safety, labor, ethics, and management system. Besides asking the subcontractors/suppliers to conform the EICC standards, we also pay attention to the effectiveness and integrity of their management system to confirm their managed ability and risk, judge whether corporate with them, and request them to improve continuously.
Through community events, AUO has kept a long term positive relationship with local community in Hsinchu, Taoyuan and Taichung in Taiwan, and Suzhou, Songjiang and Xiamen in China as well.
Regarding risk control on contractors' safety and construction sites, AUO, in addition to compliance with local laws and OHSAS 18001 management systems, has promoted several projects to achieve this goal (Fig.3).
Fig.3 Work Safety Management
- Contractor Health Management
To assure contractor health and construction safety, AUO has carried out a Contractors' classified health risk system since October, 2006. Through this system, AUO set up an assessment procedure to comprehend the health situation of each contractor (individual information remained confidential). For example, if a construction worker suffers from anemia or high blood pressure, he or she will be forbidden to work at great heights. One with communicable diseases such as pulmonary tuberculosis will be forbidden to work at AUO's fab sites.
- Operational Control
Prior to working at AUO's fab sites, all contractors must receive and pass hazard communication training, including AUO's work permit rules and information on relative issues, to work as a qualified contractor. Moreover, in order to avoid business impact resulting from potential construction accidents, AUO established the Business Impact Work Permits Management Specifications in February, 2006, with the main focus laid on underlining business risk assessment beforehand, strengthening communication with the associated departments and management, and conducting emergency response preparation to minimize potential business impact.
At AUO, employee welfare is considered as one of our top priorities. We provide our employees with safe workplace environments and equal opportunities for training and development. We believe these are factors to attract talents.
AUO believes compensation and benefits are important aspects to our employees, therefore we have developed a Competitive Compensation Policy. The employee's compensation is decided by employee's educational background, professional experience, and personal performance. Gender difference does not affect the salary structure in AUO. Candidates with identical background, no matter of race, religion, political affiliation, gender, marital status, and member of trade union, their starting salary in AUO will be identical.
We take a strategic approach to creating a healthy workplace for our employees. This includes regular health examination programs and the provision of medical facilities to our staffs. In each manufacturing site we have a 24-hour Wellness Center, which is an in-house health facility with licensed nurses to provide medical assistance. Wellness Center also provides a free health consultation service, information on healthy lifestyle, maternity & baby care, and nutritional advices.
We provide dormitories at each manufacturing site. These dormitories are built for the purpose of offering a comfortable living environment for employees, especially for migrant workers. Every dormitory is furnished and located within only a short distance of each site. We also provide shuttle buses to transport employees between their dormitories and sites.
AUO proactively obtains and then acts upon employee opinions and concerns through a variety of communication channels, which include employee hotline and opinion mailboxes to communicate with our managing directors, factory managers, line managers, and employee welfare committees. Special attention has been taken so private information is not disclosed.
Training and People Developments
It is our goal to provide all employees with a clear path for career development, and we invest in training for all employees. New recruits are provided with induction training program. The Win Camp introduces AUO’s internal policies, including our CSR and related policies. As for management level employees, every manager has an average of approximately 50 hours of training annually, while approximately 60 hours are received by senior managers.