Stakeholder Engagement

AUO takes the thoughts and opinions of all stakeholders seriously during the pursuit of sustainable development to ensure transparent and effective communication. The issues of concern to stakeholders and their recommendations are considered an important reference for sustainable development. Apart from interacting with stakeholders through a variety of channels during routine operations, AUO also provides external communication e-mails as the basic AUO-stakeholder communication channel for responding to the opinions of customers, suppliers, investors, the media, and job seekers. For CSR issues, a CSR mailbox managed by dedicated personnel sorts and forwards opinions to the relevant business units. A systematic identification of issues of concern is conducted by AUO each year to ensure smooth stakeholder communications along with continuous improvements and disclosure of outcomes. 


Stakeholders and Communication Channels

There are 9 main categories of AUO stakeholders: Academic experts, communities and neighborhoods, media, employees, students, NGOs, investment institutions, customers and suppliers. Depending on the nature of the stakeholder and the issue being communicated, AUO uses a variety of one-way or two-way channels for information delivery or interaction for consensus building.


*Contact: Spokesman Benjamin Tseng (TEL: 03-500-8800 Ext 3999)
*Outside communication mailbox:
*CSR mailbox:


Stakeholders' Communication Channels - I


Stakeholders' Communication Channels




Stakeholders' Communication Channels - II


Stakeholders' Communication Channels



Identifying the Issues of Concern

Apart from the usual communication channels, AUO also conducts annual surveys of major stakeholders to learn about issues that are of the highest concern to them. Issues of concern mainly comprised AUO’s sustainable policy, global trend reports, customers’ requirements and industry concerns in accordance with GRI Standards to examine the fitness of the list of issues of concern. With the participation of stakeholders, we were able to create a list of material issues and have sent questionnaires to stakeholder representatives via the Internet as a way to examine their level of concern for the issues on the list. In communities where access to the Internet was inconvenient, the questionnaires were sent with prepaid return postage to facilitate the process of completion. AUO departments assessed the same issues for the degree of impact on AUO, society, environment, economy and prioritized the issues based on the significance results of multiplying level of concern with degree of impact. The results were then presented to the Board of Directors. Material issues were determined through 4 steps: identification, prioritization, validation and review.


Significant Issues Identification Process

Significant Issues Identification Process




Managing the Issues of Concern

Management direction is guided by AUO based on the PDCA (Plan, Do, Check, Action) concept. The effectiveness of management direction is also regularly evaluated for improvement.

The current status of implementation of important issues will be disclosed by AUO in the annual CSR report along with the targets for the following year. The management direction and outcomes of other issues are also presented in the report as a comparison for stakeholders.


Disclosure on Management Approach (DMA)

and Evaluation of Effectiveness


Disclosure on Management Approach (DMA) and Evaluation of Effectiveness



Scope and Boundary of Aspects

The material aspects of GRI G4 identified were not merely disclosed by AUO; detailed discussions were also held with stakeholders to define the scope of each aspect, and thereby ensure transparency in AUO‘s supply chain and the extent of its impact. Given the fact that there are multiple indicators covering different scopes under one aspect, this report has taken the approach to present results using the maximum boundary.

 Scope and Boundary of Aspects



Expert Consultation Meetings

In a collaboration between AUO and the Center for Corporate Sustainability (CCS), experts from the NGO, corporate, academic and public relations sectors to conduct a seminar on corporate charity and corporate culture for AUO‘s Corporate Relations Committee (a subcommittee of the Corporate Sustainability Committee). These experts helped identify subjects in need of care, and shared their views on best practices and role model behaviors. These suggestions have been included in the company‘s charity objectives of the year. AUO will continue hosting expert meetings through its four sub-committees to obtain different perspectives in the future.


For further details, please refer to Stakeholder Issue Management in AUO CSR Report.